Contacting CINES
Have a question? When submitting a ticket to svp@cines.fr requesting help, you will likely get faster resolution by supporting a few best practices:
Where possible, provide helpful details that can help speed the process. For example: Account identifier, relevant directories, job (SLURM) script, job identifier, modules at compile an run time,
hostname,lddon the binaries, etc..When replying to a ticket, do not modify the subject line.
Do not piggyback unrelated questions on existing tickets. This leads to slower response times and inflates ticket history.
Do not open multiple tickets on the same unresolved topic. Doing so can fragment resources and slow down the time to resolution.
Please do not respond to previous tickets with new, unrelated issues. This can slow down response time and make finding relevant information harder thereby slowing down time to resolution.
Let us know if you’ve solved the issue yourself (and let us know what worked)!
MOST IMPORTANT: do not hesitate to contact us (svp@cines.fr); we will work through the details with you.
Finally, tell us what kind of documentation we should provide.
